RigMiningOneMiners warranty, uptime and shipping explained
Three things decide how safe an order feels: how long the machine is covered, how often it is online, and how it reaches you. This page explains what OneMiners states publicly about each, and what to confirm before you pay.
Checked on . Prices, fees, rates and timings change, so this page does not list them. See the Terms and Conditions for the current details.
The Terms and Conditions are the binding document. This page is a plain-words guide to them, not a replacement.
Warranty
A warranty covers manufacturing defects. How long it lasts depends on where the miner runs, according to the Terms and the FAQ:
- Shipped to you: typically 12 months.
- Bought from OneMiners and hosted at its locations: typically 7 years. The miner journey page says a warranty certificate for this is issued automatically when the miner is installed.
What it covers
Manufacturing defects only, not consumable parts. To make a claim, the FAQ says the miner must have been used as intended, must not be damaged, and must not have been repaired by anyone unauthorized. You also need proof of purchase.
After the warranty
OneMiners offers paid service after the warranty period, including repairs, parts, cleaning and recycling, and says it works with an authorized ASIC repair center in Europe.
Check a certificate
Certificates issued by OneMiners carry a number that starts with OM-. You can check one on the certificate verification page.
Uptime
Uptime is the share of time your miner is online and hashing. The Terms state a hosting uptime of at least 95%, and say that if it falls short, compensation is paid in USD or crypto. The FAQ adds that the average is higher than the guarantee.
What the percentages mean in hours
As an illustration, over a 30-day month a miner at 95% uptime can be offline for up to 36 hours and still meet the guarantee. At 98% that is 14.4 hours. The hosting agreement sets out how uptime is measured and how compensation is worked out, so read it before you order.
How a hosted miner is watched
The miner journey page says hosted miners are monitored around the clock, with automated restarts and predictive maintenance. In your account, the Workers page shows each miner’s status, and your fleet uptime. See the dashboard tour.
Shipping
Shipping depends on where you are. The FAQ lists these options, and the cost depends on weight, destination and method and is shown at checkout:
| Where to | Options listed in the FAQ |
|---|---|
| Europe | DHL Express (1 to 6 business days), or pickup in Prague or Dresden |
| UK and Ireland | DHL Express (2 to 7 days), or pickup in Bristol or London |
| Outside Europe | UPS Air Freight Premium Direct (3 to 7 days), or DHL Air Freight |
- ASIC miners ship from China and Hong Kong, according to the FAQ.
- Hosted miners are delivered straight to the hosting site, not to your home. The journey page shows the steps: unboxing, testing, updating the firmware, and connecting the miner to your dashboard.
- Damage: the Terms ask you to report damage immediately. Refunds or exchanges for damaged or defective items must be requested within 14 days of receipt.
- Pre-orders: delivery dates are estimates, says the Terms.
Before you pay: five things to confirm
- Which warranty applies to your order, in writing: 12 months or 7 years.
- Where the miner will run, and whether you want it hosted or shipped.
- The uptime guarantee and the compensation rules in the hosting agreement.
- The shipping method, cost and customs arrangements shown at checkout.
- The refund rules for your order type, in the Terms.
For how to run these checks on any provider, read how to check a mining hosting company. Questions about the terms? See the FAQ or contact support.